Frequently Asked Questions
We have the answers!
Starshine Cleaning provides residential and commercial cleaning services in Park City, Utah, including deep cleans, recurring service, vacation rental turnovers, and post-construction cleaning.
Questions about our Park City cleaning service? If you don’t see your question here, book and leave a note — we’ll follow up promptly.
How do I book a cleaning?
You can book online in under a minute on our booking page. After you submit your request, we’ll confirm scope, access details, and any add-ons.
Where can I view all your services?
You can view residential, commercial, vacation rental, and post-construction options on our Services page.
What is your philosophy or standard of care?
We’re locally owned and focused on consistent results, respectful care, and clear communication. Learn more on our About page.
Do I need to be home during the clean?
No. Many Park City clients provide entry instructions (lockbox, keypad, or meet-at-door). We confirm access details after booking.
What’s included in a Standard Clean vs a Deep Clean?
A Standard Clean focuses on the most impactful areas of your home. Deep Clean adds detail time for buildup areas and edges (baseboards, corners, deeper kitchen and bath detail). For a full overview of our Park City cleaning services, see the Scope page.
How is pricing determined?
Pricing is flat-rate based on service type and expected scope—not hourly—so your total remains clear and predictable.
Will the first clean take longer?
Often, yes. Initial visits may require additional detail time. Once maintained, recurring house cleaning visits become faster and more consistent.
Do you bring supplies and equipment?
Yes. For our Park City house cleaning services, we bring professional supplies and equipment unless you request specific products.
Are your products safe for kids and pets?
We prioritize low-toxicity, home-friendly products. Let us know about sensitivities and we’ll adjust accordingly.
How do you handle keys and access?
Access details are confirmed after booking and handled carefully. Only the assigned cleaner receives necessary information.
How long will the cleaning take?
Timing depends on home size, condition, and add-ons. We confirm expectations after booking.
Can I add laundry and plant care?
Yes—if machines are present for laundry and scheduling allows.
Will I get the same cleaner each visit?
We aim for consistency whenever possible so cleaners learn your home and preferences.
What if something was missed?
Tell us within 24 hours and we’ll make it right.
Do you also clean offices, rentals, or post-construction spaces?
Yes. We offer commercial cleaning, vacation rental turnovers, and post-construction cleaning in Park City.
What if I want something unusual?
Custom requests may be possible depending on timing and scope.
What’s your cancellation / reschedule policy?
Rescheduling with reasonable notice is easy. Same-day cancellations may incur a partial fee.
Pets?
Pets are fine. Please secure anxious animals and share anything important beforehand.
Do you do recurring service?
Yes. Recurring clients receive priority scheduling and the best long-term results.
What areas do you service?
Our primary focus is Park City, Utah, with select Summit County locations depending on availability.